Head Units Warranty

12 Month / 24 Month Extended Warranty for Head Units

Statutory Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is in addition to your rights under the Australian Consumer Law and does not limit them. Where anything in this warranty is narrower than the Australian Consumer Law, the Australian Consumer Law applies.

The warranty
This product is covered by a 12-month limited warranty, extended to 24 months for ULTRA head units, from the date of delivery, against manufacturing defects in materials or workmanship. The warranty covers defects only and does not extend to normal wear and tear.

Coverage
The product only. Labour, diagnostic, installation, programming and calibration costs are not covered by this warranty. Your separate right under the Australian Consumer Law to compensation for reasonably foreseeable loss, which may include these costs, is set out above and is not affected by this exclusion.

Installation
This warranty covers manufacturing defects only. This unit connects to your vehicle's electrical system and, on many vehicles, its CAN network. We recommend installation by an auto electrician or a qualified installer, and the supplied manual should be followed in full.
Faults caused by improper installation are not covered. This includes installation contrary to the supplied manual, cutting or modifying the factory loom, an earth connection that is not clean and tight, a direct battery feed that is not fused within 300 mm of the battery, use of incorrect hardware, and damage during fitment.
We will ask how the product was installed when assessing a claim.

Fitment
If you confirm your vehicle details with us before ordering and the unit does not fit that vehicle, we will exchange or refund it and we will pay return shipping. Where fitment was not confirmed with us before ordering we will still help, but return shipping may be payable by you.

Claims
Contact us within the warranty period at info@dms-engineering.com.au with:
proof of purchase;
evidence of the defect: photographs, video, or diagnostic information;
who installed the unit (the installer's business name, or tell us if you fitted it yourself) and the date it was fitted;
where the fault is electrical, photographs of the loom connections and the earth point.
We may request that the product be returned for inspection. Approved claims under this warranty are resolved by replacement or refund. Where inspection finds no manufacturing defect, return shipping may be payable by the purchaser. This does not apply where the goods have failed to meet a consumer guarantee under the Australian Consumer Law.

Exclusions
Exclusions include: normal wear and tear; faults caused by improper installation; compatibility issues where vehicle details were not confirmed with us prior to purchase; cosmetic damage after installation; impact, misuse or water damage; and electrical faults caused by the vehicle's own wiring or by third-party accessories, where those faults were not caused by the unit.

Safety: contact us immediately
Do not wait to make a claim if you notice any of the following: smoke, a burning smell, heat or discolouration around the unit or its wiring; a warning light that stays on; the vehicle's electrics behaving unexpectedly (windows, locking, lights, starting); or any incident involving injury. Email info@dms-engineering.com.au marked URGENT.

Who gives this warranty
DMS Engineering, info@dms-engineering.com.au, 2 Queen Street 3000 VIC, Australia, (03) 7036  8813