12 month / 24 month extended warranty
This product is covered by a 12-month limited warranty with an extension to 24-months for Ultra head units from the date of delivery against manufacturing defects in materials or workmanship. The warranty covers defects only and does not extend to normal wear and tear.
Coverage: The product only. Labour, diagnostic, installation, programming, and calibration costs are not covered.
Installation: This warranty covers manufacturing defects only. Faults caused by improper installation — including installation contrary to instructions, use of incorrect hardware, failure to confirm vehicle compatibility, or damage during fitment — are not covered. For complex or safety-critical parts (suspension, steering, electrical), professional installation is strongly recommended. We may request evidence of how the product was installed when assessing a claim.
Claims: Contact us within the warranty period at info@dms-engineering.com.au with proof of purchase and evidence of the defect (photographs, video, or diagnostic information). We may request the product be returned for inspection or evidence of how it was installed. Approved claims are resolved by replacement or refund.
Exclusions include: normal wear and tear, faults caused by improper installation, compatibility issues where vehicle details were not confirmed prior to purchase, cosmetic damage after installation, impact or misuse, electrical faults caused by vehicle wiring or third-party accessories, and use of parts outside their intended application (including off-road or motorsport use of parts not designed for that purpose).
Minor temporary condensation in lighting assemblies is not a defect. Where inspection finds no manufacturing defect, return shipping may be payable by the purchaser.
Statutory Rights: This warranty is in addition to your rights under the New Zealand Consumer Guarantees Act 1993. Our goods come with guarantees that cannot be excluded under New Zealand law. If a product fails to comply with a consumer guarantee, you may be entitled to a repair, replacement, or refund, and compensation for any reasonably foreseeable loss or damage resulting from the failure, as provided under the Consumer Guarantees Act 1993.